When We Are Closed
This service operates from 6.30pm until 8am Monday - Friday and all day weekends and bank holidays. Please ring 111 for an appointment.
If a medical emergency arises when the surgery is closed you should dial 111 for the NHS111 service. They will speak to you and give advice over the phone. They may also make arrangements to see you, if felt necessary.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
It’s fast, easy and free.
Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
When to use 111
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
Extended Access for Patients of Vertical Integration Practices
Additional appointments for patients registered with VI practices are now available on Saturdays and Sundays from 8am – 2pm at West Park Surgery.
If you need to book an urgent appointment on the day please call the practice directly on 01902 422677.
If you require a pre-booked appointment please contact your reception team and they will allocate you an appointment.
If you have any queries please speak to your reception team.
Urgent Care Centre and Walk-in Centres
Urgent Care Centre
The Urgent Care Centre situated on the first floor of the Urgent and Emergency Care Centre at New Cross Hospital.
The service is GP-led.
New Cross Hospital
Travel to New Cross Hospital
Opening times: 24 hours a day
Find out more about the Urgent Care Centre (opens in a new window)
Phoenix Walk-in Centre
The Walk-in Centre is based at the Phoenix Health Centre. It is a nurse led service, therefore we do not have doctors on site. We offer on the spot treatment and advice for minor injuries, minor illnesses and ailments.
Phoenix Health Centre
Telephone 01902 444677Opening Times
Find out more about the Phoenix Walk-in Centre
- Monday - Friday: 10.00 am - 7.00 pm
- Saturdays, Sundays and Bank Holidays: 10.00 am - 4.00 pm
- This service is available 365 days a year