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When We Are Closed

This service operates from 6.30pm until 8am Monday - Friday and all day weekends and bank holidays. Please ring 111 for an appointment.


If a medical emergency arises when the surgery is closed you should dial 111 for the NHS111 service. They will speak to you and give advice over the phone. They may also make arrangements to see you, if felt necessary.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

It’s fast, easy and free.

Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

When to use 111
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next
Primary Care Services (VI) Additional Appointments Available

Appointments are now available on Saturdays, Sundays and Bank Holidays for patients of practices within Primary Care Services (VI).

Appointments will be delivered from West Park Surgery West Park Hospital between 8am and 2pm. 

Appointments will be available on a first-come first-serve basis to be booked in prior to the day through your normal GP practice.

If you need to book an urgent appointment please call 111 who will redirect your call; alternatively you can call the practice directly on 01902 422677 on the day.  

Find out more about Primary Care Services (VI) on the Royal Wolverhampton NHS website.   

Primary Care Services (VI) have also Improved Access during the week with weekday appointments available from 5pm – 8pm. For further information please contact your practice team.



Urgent Care Centre and Walk-in Centres

Urgent Care Centre

The Urgent Care Centre situated on the first floor of the Urgent and Emergency Care Centre at New Cross Hospital.
The service is GP-led.

New Cross Hospital 
Wednesfield Road
WV10 0QP

Travel to New Cross Hospital 

Opening times: 24 hours a day

Find out more about the Urgent Care Centre (opens in a new window)

Phoenix Walk-in Centre

 The Walk-in Centre is based at the Phoenix Health Centre. It is a nurse led service, therefore we do not have doctors on site. We offer on the spot treatment and advice for minor injuries, minor illnesses and ailments.

Phoenix Health Centre
Parkfields Road

Telephone 01902 444677

Opening Times
  • Monday - Friday: 10.00 am - 7.00 pm
  • Saturdays, Sundays and Bank Holidays: 10.00 am - 4.00 pm
  • This service is available 365 days a year

Find out more about the Phoenix Walk-in Centre
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website