Care Navigation Launch February 2018
Care navigation is a person-centred approach that uses signposting and information to help Primary Care patients and their carers move through the health and social care system, as smoothly as possible. It enables frontline staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way.
This is a tried and tested model of care that has been tailored to local needs and services to improve access to Primary Care services for patients and reduce GP pressures all in one.
Benefits of Care Navigation include:
• Increases patient choice and control provide information about selection criteria (Our Care, Our Health Our Say 2006)
• Does not require staff to make clinical decisions but supports staff in empowering patient choice
• Practice Team working together to give consistent information
• Audit trail to confirm what advice has been given & where the patient was signposted to
• Enables patients to get the most appropriate service in a timely manner i.e. MECS
• Supports the self-care agenda
This is the first phase of implementing care navigation into Wolverhampton practices, and will focus on navigating patients to:
• Community Pharmacy
• Carer Support Team
• One You
Practices will be expected to begin navigating patients from 1st February 2018. Promotional materials will be circulated before this date for you to display, to help inform patients.
View the 'What is Care Navigation?' powerpoint presentation here.
Wolverhampton City Council Half-Term Bulletin
For information on what is going on in around the city of Wolverhampton during half-term, please see the bulletin released by the city council here.
Diabetes UK Learning Zone
Learning Zone is your personalised guide to taking control of your diabetes, helping you understand and manage your condition with confidence and giving you practical advice and information you can trust.
It is grounded in the latest medical research and the experiences of people with diabetes who have been through this before.
Please click here to find out more information and to create an account.
Additional Clinics for Patients of VI Practices - Saturday 6th January at West Park Surgery
VI practices will be providing additional routine and urgent appointments at West Park Surgery, West Park Hospital in Saturday 6th January 2018 between 9am and 12pm.
If you need to book an urgent appointemtn please call West Park Surgery directly on 01902 422677 on the day. Routine appointments will be available to book in advance and should be booked by calling our practice on 01902 688500.
The X-Pert Diabetes Programme - Structured Diabetes Education
Wolves Community Trust offers the X-PERT programme, a 6 week structured education programme for people with type 2 diabetes in the Wolverhampton area. This course aims to provide attendees with a greater understanding of diabetes and how to manage the condition more effectively.
The content covers a wide range of topics relating to the management of diabetes as well as allowing participants the opportunity to discuss and address issues relating to their diabetes care.
Additional courses are being held on the following dates:
Jan – Feb – 5 courses
1) Thursday evenings – 4th Jan – 1st Feb
2) Friday mornings – 5th Jan – 2nd Feb
3) Tuesday afternoons – 9th – 30th Jan
4) Monday and Tuesday evenings – intense course- 22nd,23rd, 29th, 30th Jan
5) Wednesday and Thursday daytime- intense course – 17th,18th,24th,25th Jan
Feb – March -2 courses
1) Thursday mornings- 22nd Feb- 22nd March
2) Thursday evenings- 22nd Feb – 22nd March
Macmillan and Relate Counselling Service
In partnership with Macmillan, Relate are offering free relationship counselling to anyone affected by or living with cancer. This begins in July 2016 and will be initially offered from our Relate centres in Birmingham and Wolverhampton.
Cancer and its treatment can have a big impact on your relationships with your partner, family, and on your sexual relationship too. We can help with issues such as:
- how to talk to your friends and family about what is happening to you
- changes and problems with relationships because one of you has cancer
- difficulties talking to and supporting each other
- problems talking to children, or parents and other relatives about cancer
- challenges in getting ‘back to normal’, as a couple or family, when cancer treatment is
- the impact on intimacy and sex life resulting from surgery, treatment, altered body image, tiredness or anxiety.
If you or a family member are living with or are recovering from cancer, or you are caring for someone with cancer, and would like to meet a counsellor you can ring Relate Birmingham directly on 0121 643 1638 and ask for the Macmillan service. You can also be referred by your cancer nurse, doctor or your GP.
For further information download the Relate Macmillan Service leaflet
One Day Macmillan Relate Workshops
‘Taking Charge of Your Life after cancer treatment’
This workshop provides the opportunity to gain confidence and take control of your life after cancer treatment. Offers strategies for managing change and moving forward.
Who is it for?
Open to people who have finished or are coming to the end of their cancer treatment.
- Coping with change
- Building confidence and self-esteem
- Defining a new you
- Managing stress
- Setting small goals
Dates and venues:
Friday 24th November at Birmingham Relate 10am -4pm
Wednesday 24th January at Wolverhampton Relate 10am – 4pm
‘Returning to Work after cancer’
This workshop provides the opportunity to plan your return to work and gain an understanding of your rights and options. A chance to consider the conversations you will have and develop your communication skills.
Who is it for?
For people who have finished or are coming to the end of their cancer treatment and are planning to return to work, either soon or at some point in the future.
- Identifying your hopes and fears
- Your job and you
- How your employer can help
- Managing your emotions
- Communication and strategies for problem solving
Dates and venues:
Thursday 16th November at Birmingham Relate 10am – 4pm
Thursday 30th November at Wolverhampton Relate 10am – 4pm
To find out more or book a place contact Eileen Clews at Birmingham Relate on 0121 643 1638
Changes to Community Phlebotomy Service
Please be informed that a number of changes are being made regarding the provision of community phlebotomy services in Wolverhampton. This includes changing some days where the service can be accessed.
A copy of the letter regarding the changes, which was recently circulated to GPs can be found here, and a copy of the revised drop-in clinics timetable can be found here.
'The View-Point' - Hear-Our-Voice Newsletter Summer 2017
Hear-Our-Voice is a mental health action group based in Wolverhampton which aims to bring together all people from Wolverhampton who attend or have attended Mental Health services, including GP contact and those who choose not to access those services.
Their latest newsletter can be found here.
Carers Week 2017 - Information and Celebration Events for Carers 12th June to 18th June
Carers Week is an annual campaign to raise awareness of caring, highlight the challenges carers face and recognise the contribution they make to families and communities throughout the UK. As part of Carers Week, an event for carers is being held around at Bantock House, Bantock Park on Friday 16th June at 10:30am. The event will give support and information to carers, as well as to recognise and celebrate their efforts.
Information about the event can be found here.
Wolverhampton Dementia Awareness Events
As part of the launch for this year's dementia awareness week, the Alzheimer's Society are holding an event at the Bob Jones Community Hub on the 15th May from 10am-1pm. More information can be found in this flyer.
An advance planning workshop will be held at Dr Mugionda's practice at Bilston Health Centre on the 16th May. More information about that event can be found here.
Dementia Cafés in Wolverhanpton
The Alzheimer's Society, in partnership with Wolverhampton City Council, runs 5 Dementia Cafés around Wolverhampton. Dementia Cafés offer a place where people diagnosed with dementia, as well as their friends and carers can meet for informal support. Further information and a list of regular venues can be found here.
A 'pop-up' café is being held outside of the regular café venues at Swanmore Community Centre in Bradmore on the 20th March. More information on the pop-up café can be found in this document.
Half of Fizzy Drinks Have More Sugar in One Can Than Adult Daily Limit
New research reveals that 55% of all the carbonated drinks on sale in shops contain more than 30 grams, or seven teaspoons, of sugar – the limit that everyone over the age of 11 is encouraged to stick to. The Guardian reported in this research in this article.
The Relate MacMillan Counselling Service
In partnership with MacMillan, Relate are offering a counselling service for Wolverhampton residents who have been affected by or are living with Cancer. More information about the service, along with self-referral forms can be found on their website.
The Wolverhampton Integrated Respiratory Lifestyle (TWIRL) Project
A support group for people living with COPD has been established in Wolverhampton, and they are looking for people to join in order to receive advice and support from healthcare professionals as well as the opportunity to socialise with others living with COPD.
If you would like to find out more about the group and the help it offers before the first meeting on 20th July, representatives will be available at the North Bank Bar, Molineux on Wednesday 6th July from 1pm until 3pm. More information about TWIRL can be found here.
Carers' Bulletin March 2016
Read the bulletin here >
Wellbeing Event – Part of Residents Week 2016
Take the time to care for your self
There’s no doubt that carers in Wolverhampton do absolutely sterling work; your often tireless efforts and selfless attitude are fully commendable, and are what helps keep the city ticking along. Yet, it’s also important to sometimes think of yourself and your own needs; how are you feeling? Undoubtedly being a carer requires great patience and resilience, so it’s important that you have the time to unwind and recharge your batteries.
On Tuesday 15 March from 9:00am to 12:30pm the City of Wolverhampton Council will be hosting a wellbeing morning, aimed at offering residents in the city the opportunity to try out a range of different wellbeing activities for free. These give-it-a-go sessions will focus on both physical and mental wellbeing, and include activities such as aqua aerobics, group walks, health checks, music therapy, art and craft design, and many more. The full programme can be found here.
This would be an excellent opportunity for you to try something new in a fun and light hearted atmosphere, and we warmly welcome all carers to come along and give some of these free activities a try. Of course we would be delighted for you to attend with a relative, friend or neighbour that you offer support to.
We look forward to seeing you there!
Residents’ Week Team
This event is just one of a range of events taking place during Wolverhampton Residents Week Monday 14 – Friday 18 March 2016. Residents Week provides opportunities for local people to compete for jobs, enhance their skills, become self-employed and improve their health and fitness. The full programme of events is available at www.wolverhampton.gov.uk/residentsweek
Coffee and Chat Event for Carers
Click here to find out more about this >
Named GP - all patients have a named allocated doctor
Find out more >
Sugar Smart – Change 4 Life
Click here to find out more about this initiative.
Free App for Safe Lithium Treatment
Click here to find out more about this service.
City Carer Winter 2015 Bulletin
Click here to read the bulletin.
Primary Eye-care Assessment and Referral Service (PEARS)
Click here to find out more about this service
Important Information – Changes to your Baby Clinic
Your baby clinic at Thornley Street Surgery has changed. These will no longer be walk-in clinics, your baby will now be seen by appointment only. Please call the health visitor team on 01902 442624 to book an appointment.
Patient Choice of GP Provider
From the 5th of January 2015, our policy for registering new patients who live outside of our practice area is changing. Following changes to GP contracts, we will be free to register patients who live outside of our boundary. These changes mean that patients are able to join practices in more convenient locations, such as a practice near your work and would therefore benefit those patients who, for example, live outside of our boundary but work in Wolverhampton.
More information can be found HERE.
Thornley Street Surgery is now on Facebook!
Find us and ‘like’ us at www.facebook.com/thornleystreetsurgery
Friends and Family Test
Friends and Family Test questionnaires are available to fill in in reception. Click here to read more.