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e-Referrals - Formerly Choose and Book

The majority of our referrals now go via the electronic referral system formerly known ‘Choose and Book’.

This is a system that is designed to give you the choice as to where you are seen for a referral: the doctor will ask you for your preference(s) during your consultation. You will then have an appointment booked for you straight away if possible – this is not always feasible, and, if so, you will be given paper information to book your own appointment over the phone or internet. If you lose this information then please contact our administration team.

Occasionally when you ring up the e-referral service they will ask you to contact us for further information – again, please contact our administration team (although, please bear in mind, we are not necessarily immediately informed of any issues arising).

They also may say that there are no appointments yet available and they will contact you as soon as possible – this is, unfortunately, out of our hands and if you have such problems then you will need to contact them directly. We cannot, unfortunately, speed up any such referrals – everyone else is in the same queue for appointments.

If you do have any problems with such referrals, then please let us know as it is important it is fed back to the service.

This link provides further information on the service: www.chooseandbook.nhs.uk/

 
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