Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Entitlement to NHS Treatment
All UK residents are entitled to the services of an NHS GP. You can register with any local surgery provided you are within the catchment area, and the surgery has vacancies for new patients. You have a right to change your surgery anytime, with no need to provide any explanation. If we have to remove you from our list, for instance if you move out of the practice area, then we have to notify the local PCT and let you know why – this does not take affect immediately, so you have time to find a new GP (the only exception is that we remove violent or abusive patients with immediate effect).
We are expected to check whether new patients registering are eligible for NHS treatment, so please don’t be offended if we have to ask questions related to this.
This link is for the most up-to-date information and guidance on charges for NHS treatment and exemptions for people visiting the UK:
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. You can download a complaints form HERE
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
All patients have a named allocated Doctor – please contact us if you are unsure who this is and would like to find out, and/or request a specific GP.