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Friends and Family Test

Friends and Family Test from 1st December

The Friends and Family Test (FFT) is an opportunity for our patients to give quick feedback on the care and treatment you receive at the surgery. The next time you attend the surgery you may be asked to complete a short questionnaire asking whether you would recommend the surgery to your friends and family, by choosing from options ranging from ‘extremely likely’ to ‘extremely unlikely’. All answers will be collated by the practice and fed back to NHS England, who will use your answers to create an overall score for the practice that will be published on the NHS Choices website. Your feedback will help NHS England improve services for everyone.

Your feedback will not be traced back to you and your details will not be passed on to anyone, and you may submit your feedback anonymously if you prefer to do so.

Have your say to improve your care

When you receive care or treatment within the NHS, you can fill out a short questionnaire to give us feedback that will help to improve local services for everyone.

It gives you a chance to tell us what you think about your experience… good or bad. You can explain your answer and tell us how we can improve things.

We will look at all feedback and use it to make decisions that will make local services better for local people. It is open to all patients, whatever your age or healthcare needs. You won’t have to give your name or contact details so our staff won’t know the comments came from you.

We believe that, if our services are good enough for you and your family and friends, then they’ll be good for everyone. So come on and put US to the test by telling us what you think.

You can ask a member of staff how you can take part.

More information on FFT can be found HERE.



 
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